Support Organisations

Adult Social Services – if a patient is finding it difficult to cope with everyday living tasks due to:  illness / a disability / frailty / a fall or an accident / recovering from an operation / a major change in their life / a crisis / a health condition – 0300 123 5010Care and support for adults (
Age UK (Cheshire East) – support services for individuals living with dementia / help at home – cleaning – shopping, preparing light lunches / benefit support – housing queries – disputes with companies, activities and events etc – 01625 612958Welcome to Age UK Cheshire East
Age UK (Cheshire East) – for scams and awareness support – 01625 612958Welcome to Age UK Cheshire East
Alsager Community Support – trained volunteers offer support and information about local and wider services / signpost to appropriate services / support in making a phone call or support in completing forms for applying for benefits / free benefit checks / where to donate books, clothes / small jobs around the house / local medical appointments etc – 01270 876605 Contact us – Alsager Community Support
Alzheimers Society – if you or a loved one are experiencing memory loss, help and support is just a phone call away – 0333 150 3456 Donate to Alzheimer’s Society | Alzheimer’s Society (
Armed Forces and Military Veterans (UK) / Help for Heroes – their support gives individuals the skills, confidence and knowledge to make a success of life in the civilian world. Their teams can help people get back on their feet, if they are having money problems, need somewhere to live, are struggling to get a job, or don’t know how to apply for benefits – 0300 303 9888 The different ways that you can get in touch with us | Help For Heroes
Barnardos – they don’t abandon children because of who they are or what they’ve done. They listen to them, fight for their rights and do whatever it takes to protect and support them – because they believe that all children have the right to a happy and healthy life.  If you think a child is in immediate danger call the Police 999 or contact the local authority social care dept or the NSPCC.  If you are a child and need urgent help – call Childline’s 24-hour support service – 0800 11 11 Who we are | Barnardo’s (
Believe Motherwell (Cheshire) – Believe Motherwell Cheshire is a relationship based practice for mum’s and pregnant women whose child / children may be subject to a child protection plan or whose child / children have recently been placed on a child protection plan. The Believe practice “believes” in every mum.  There is no age limits and they offer a dedicated Support Advocate who will support each mum with a bespoke support plan. 

They offer emotional support to these mums to help them feel valued, grow in confidence, become more resilient and emotionally strong again, so that they can hopefully rebuild their lives.

They also offer practical support, such as accompanying mums to meetings with social care and other agencies and by signposting them to other specialist services that may be able to help them – 01606 557 666
Home – Believe (
Books on Wheels – deliver library books / talking books to housebound and isolated residents.                                                                                                                                     Mobile libraries in Cheshire East operate on a 3 week cycle.  Please contact Alsager Library –  01270 375325 Mobile Library Routes (
British Heart Foundation –  they offer a wide range of free support services for individuals with heart conditions and their families or carers – 0300 330 3322Heart health questions, information and support – BHF
British Red Cross –  British Red Cross provides support and advice (re:  wheelchair access, toilet and aids, 2-weeks support at home etc).  National support line – 0808 196 3651The British Red Cross | Worldwide Humanitarian Charity
British Red Cross Support at Home – up to 2 weeks support for shopping / help when family are on holiday.  Support provided includes:  transport home from hospital / help with everyday tasks (for example, picking up prescriptions or shopping) / companionship / help in rebuilding your confidence / help arranging for bills to be paid / short-term use of a wheelchair and toilet aids / transport to hospital for essential care up to 12 weeks of support – 01565 682 315Get help at home | British Red Cross
Cancer Support UK – provides practical and emotional support to people living with cancer, both during and after the treatment period. They support people with all kinds of cancer across the UK – 020 3983 7616About Us – Cancer Support UK
Cardiac Risk in the Young (CRY) –  preventing young sudden cardiac deaths through awareness, screening and research, and supporting affected families.  CRY can offer support to families who have been affected by a young sudden cardiac death, through expert pathology, advice about cardiac screening for family members, and bereavement support. If you have been affected by a young sudden cardiac death and would like to talk about any of these areas, please contact – 01727 363222Bereavement support during office closure – Cardiac Risk in the Young (
CALM –  Campaign Against Living Miserably helpline and live chat are open from 5pm to midnight every day. 365 days a year.  Their helpline and live chat are for everyone over the age of 15.  0800 58 58 58 (if you or someone you know needs help right now, call 999).  They provide lots of support for a number of issuesGet Help & Support With… | Campaign Against Living Miserably (CALM) (
Cheshire Age UK – offers free, impartial and confidential information and advice to older people across Cheshire, their family, friends or carers on a range of topics – 01244 401500 Welcome to Age UK Cheshire
Cheshire East Carers HUB – Making Space (all ages  Hub) – Making Space.  Their support is personalised and holistic and will consider with you all the areas of your life and what is important to and for you. This could include: benefits advise and guidance / a statutory carers assessment / 1:1 support / peer support and groups / activities and carer breaks / access to respite / training relevant to your caring role / volunteering opportunities / befriending support / referrals and signposting to our partners / opportunities to shape the service we provide – 0300 303 0208
Cheshire East Council – general information line – 0300 123 5500.  For emergencies out of hours call their Emergency Control Centre – 0300 123 5025.  For Social Care emergencies, contact their Social Care Out of Hours team – 0300 123 5022.Contact us (
Cheshire East Council – Child Protection – the Cheshire East Consultation Service is the ‘front door’ for access to services, support and advice for children and their families, from early help and support through to safeguarding and child protection. Phone  ChECS on 0300 123 5012 (option 3, option 2).  Callers will be directed to a Social Worker who will take details off the caller with regard to their concerns.  The worker will gather your information and advice you of the next step.

If you need to contact someone out of hours and you believe it to be an emergency that can’t wait, please call their Emergency Duty Team on 0300 123 5022.  If the phone lines are out of order and there is no automated message that guides you through to the service you wish to reach, contact the below phone numbers.  If you have a safeguarding concern and need to speak to a Social Worker immediately: 07784 492174 / 07814 369297 / 07966 305353
ChECS – Cheshire East Children’s Consultation Service
Cheshire East Council (visual Impairment, sight loss and blindness).  If your vision is starting to impact your everyday life and is not fully corrected by glasses or contact lenses, you can talk to them about what support may be of help.  This could be – advice, information on how to stay safe at home / getting out and about and staying active / linking you to other sources of support – 0300 123 5010 – option 2Visual impairment, sight loss and blindness | CheshireEast MarketPlace
Cheshire East Council (Careline 365 Personal Alarms).  At Careline, their mission is to help as many people as possible to live a safe and enjoyable life. They support thousands of elderly, disabled and vulnerable people in the comfort of their own homes with Careline Alarm.

The Alarm comes in two parts, the alarm unit and the red button pendant which can be worn either around the neck or the wrist. They also offer a Fall Detector pendant.

The Fall Detector is ideal for those who want all the benefits of a Careline alarm with an additional feature which automatically detects a fall and generates a call to their Care Team without pressing the button – 0800 101 3333 (there will be charge for this service) 
Careline365 Personal Alarms | CheshireEast MarketPlace
Cheshire East Council (Assistive Technology).  Assistive Technology (also sometimes referred to as Telecare) is a range of electronic gadgets that can help you to live independently in your own home. This includes things such as: sensors/detectors that link to a monitoring centre. For example; a falls detector, pendant alarm, smoke, low temperature and property exit sensors / devices which use GPS to raise alerts to a carer or monitoring centres / triggers/sensors that can support a person or their carer in and around the home.  For example; pendant buttons, door contacts or motion sensors linked to a pager.  The service includes support from a response centre and a falls pick up service. 0800 130 0011 (there will be charge for this service) Remote support to keep people safe (Telecare) (
Cheshire without Abuse –  if you are experiencing domestic abuse and must flee your home to a place of safety.  A refuge is a safe house for adults and children escaping domestic abuse. People can stay there (with or without children) until they decide what to do next. Sometimes people just stay for a few days to give themselves a break and sometimes people use it as a stepping stone to leaving permanently – 0300 123 5101Refuge Provision (
Childline (18 or under) – offers free, confidential advice and support whatever your worry, whenever you need help – 0800 1111Childline | Childline
Citizens Advice  – Cheshire East – Crewe – 0800 144 8848 / Cheshire East – Nantwich – 03444 111 444 Cheshire North – Macclesfield – 01625 708608.  They offer advice on:  benefits / work / debt and money / consumer / housing / family / law and courts / immigration / health Citizens Advice
Community Stroke Reablement Team.  Referrals only via the GP or Leighton Hospital / Royal Stoke.  Will only accept patients who have had a stroke within 3-4 months – 01270 826205 
Crossroads Together – they want carers and those with care needs to be identified, supported and offered outstanding care to help maintain their own health and well-being (eg flexible breaks / help with daily living / end of life care / care services you can purchase privately / support for young carers / activities and individual support fort children and young people with disabilities, including complex needs / social groups for children and adults with Autism) – 0333 323 1990About | Crossroads Together
Deafness support Network (DSN) – DSN is a service provider organisation for people with sensory loss in the county of Cheshire and surrounding areas. They provide a range of services – for example: Social Care Support / Youth Clubs / Advice and Assistance with managing any Sensory Loss and BSL Interpreters / Training / Supporting Housing and Day Services – 0333 220 5050 Support For Deafness and Visual Impairment in Northwest England – DSN (
Dementia Friends Group – they provide support and advice on services you can access within the local area.  Patients are asked to contact surgery to be referred 
Dementia Reablement Support – Cheshire East Council are offering a new service which is free and provides lots of information / support for anyone given a recent diagnosis on what assistance they can access.  9-5pm Monday-Friday / North Team 01625 378 287 / South Team – 01270 371 273. Support could include:  education around dementia and memory issues / setting up assistive technology / getting daily aids / social engagement – activities and local groups / looking for support – befriender support etc / organising OT assessments / support re:  benefit entitlements / transport issues – bus pass, flexi-link, local voluntary   car schemes, blue badges etc Dementia Reablement Service (
DPB Will Writing Services – protecting your future.  Free consultation – David Burgess – 07961 219138 / 01606 624593  
Down Syndrome Cheshire – provide support services and activities for people with Down Syndrome and their families.  01606 330884 / 07518 490300.  General enquiries: [email protected].  Education enquiries: [email protected].  (offer friendship groups / training / parent support / holiday clubs) Down Syndrome Cheshire – Empowering People (
Down Syndrome Association – they are a national organisation, committed to improving quality of life for people who have Down Syndrome, they support parents and educator.  They have a team of specialist professionals who can provide advice and individual assessments covering development, adult social care, mental health and speech and language assessment.  Helpline number – 0333 1212 300  Home – Downs Syndrome Association (
Drug and Alcohol Service (CGL) – free friendly support about drugs and alcohol.  01625 464995. Monday-Friday 9-5pm.  GP, family members, carers and friends or any other agency such as Social Services can refer somebody into the service. Change Grow Live | Charity | We can help you change your life
Dougie Mac – provides all hospice services free of charge to adults, young adults and children living with a life-limiting illness in Stoke-on-Trent, North Staffordshire and the surrounding villages.  They also offer supportive care for their families and carers – 01782 344 300 About Us – Dougie Mac
East Cheshire Eye Society (local sight loss organisation).  Is an independent charity.  Their purpose is to enable people affected by sight loss to lead fulfilling lives at work, at home and in the community – 01625 422 602Helping people with sight loss | East Cheshire Eye Society | Charity
EOLP Confidence to Care – they believe everyone should experience compassionate and personalised end of life care and should spend their final days in a place where they are safe and comfortable and feel at home.  They deliver education to help you build the confidence and skills to look after others who are nearing end of life: in a hospice / a hospital / a care home / or their own home 01270 310260
Fedcap Employment – is delivering Inspiring Futures, an employment-support programme to help people in Cheshire East who have health conditions or need extra support finding a job and staying  in work.  The programme is being delivered on behalf of Cheshire East Council – 0800 917 9262 Home | Find A Rewarding Career With Fedcap Employment
Family Hub – Livewell – they bring council, health and community services together, so that families with children and young people can access the right help and support, at the right time.  They support children from 0-19 years (up to 25 for Special Educational Needs and Disabilities) – 0300 123 5500Developing family hubs (
Home Instead – high quality care (there will be a charge- depends on individual financial circumstances) – 01270 611 555Award Winning Home Care | Home Instead
Homelessness – Cheshire East Council  – if you’re homeless or at risk of becoming homeless, contact Cheshire East – Housing Options Team (they may be able to find a way for you to stay in your current home). Housing Options Team on 0300 123 5017 (Option 2) Monday – Friday 10.30am – 12.30pm and 1.30pm and 4.30pmHomelessness advice (
Hub of Hope – UK-wide mental health service database. Lets you search for local, national, peer, community, charity, private and NHS mental health support. You can filter results to find specific kinds of support – eg abuse / anxiety / depression / disability / dementia / gambling / homelessness / hearing voices / financial support / sight / bipolar / ex-forces etcMental Health Support Network provided by Chasing the Stigma | Hub of hope
ICare Community Meals – hot meals delivered to your door – 0845 6041125Meals on Wheels Service – ICare Cuisine
IRWC – Involvement Recovery and Wellness Centre – is an inclusive and accessible service.  They deliver group psycho-educational workshops that support each individual.  Examples are:  anxiety management / help with sleep / how to say NO without feeling quality / relapse prevention – you need to contact them directly regarding eligibility – 01625 505647  
Jo’s Cervical Cancer Trust – Jo’s Cervical Cancer Trust is the UK’s leading cervical cancer charity. They provide trustworthy information and support to everyone that needs them, and campaign for the best in cervical cancer prevention, diagnosis, treatment and care. Their vision is of a day where cervical cancer is a thing of the past – 0808 802 8000About us | Jo’s Cervical Cancer Trust (
KeyStone Support Centre – provide a free service to individuals living with a physical health condition / caring for someone with a health condition / struggling with the loss of a loved one can access bereavement support) – Joyce 07936 185328. Keystone Support Centre | CheshireEast MarketPlace
Keystone Support Centre – support and activities for adults living with cancer or serious physical illness and their carers.  Tuesday 10-12pm.  Church Lawton Memorial Hall.  Joyce – 07936 185 328Keystone Support Centre | CheshireEast MarketPlace
Keystone Support Centre – Seasons Bereavement Group – 1-4pm.  Church Lawton Memorial Hall.  Joyce – 07936 185 328Keystone Support Centre | CheshireEast MarketPlace
Keystone Support Centre – Activities Group 9-4pm Nurse advice and complimentary therapies.  Church Lawton Memorial Hall.  Joyce – 07936 185 328Keystone Support Centre | CheshireEast MarketPlace
Macmillan Cancer Support – the Macmillan Cancer Support offers free, confidential support to people living with cancer and their loved ones. If you need to talk, they will listen – 0808 808 00 00 Macmillan Cancer Support | The UK’s leading cancer care charity
Marie Curie – whether you have months, weeks or days left to live, they provide clinical and emotional care, supporting individuals to be comfortable, free of pain and other symptoms – 0800 090 2309What Marie Curie does
Mentell – support and advice for men aged 18+.  They provide free face to face or on-line circles for men to talk (or just listen) in a safe and confidential space. Mentell – Men, is it time to talk?
MIND (North Staffs / based in Hanley) – provide support for anyone living with mental health problem, or supporting someone who is supporting an individual (access to the right information is vital). 300 123 3393.  Hanley contact number is:  01782 262 100 / e-mail address: [email protected]                                      
1:1 therapy costs are:  £20 per session (student) / £40 per session (if they are working).  If you need advice, counselling, support or training
NSPCC – they are the UK’s leading children’s charity. They have been looking out for children for over 130 years.  They provide support and tips to help you keep children safe / support their mental health / keeping them safe online and providing support for parents (you don’t have to say who you are).  If you think a child is in immediate danger – please call the Police on 999 straight away.   Their NSPCC Helpline number – 0808 800 5000About the NSPCC | NSPCC
National Autistic Society – they help the 700,000 autistic people in the UK and their families. Be it running specialist schools, campaigning for improved rights or training companies on being more autism-friendly, they are dedicated to transforming lives and changing attitudes – 0207 833 2299 Contact us (
ONE YOU – Cheshire East – Lifestyle and health services in the borough have been brought together under one system – known as ‘One You Cheshire East’. This integrated system works to improve the health of residents, tackling health inequalities and reducing demand for NHS and social care services. It focuses on early intervention to help residents avoid future ill-health by supporting them to drink less alcohol, eat well, lose weight, move more – group walks and be smoke free. Help and advice is available in a range of ways, including a dedicated website and lifestyle support staff. The services offered are flexible and tailored to each individual’s needs. 0808 1643 202 (GP referral needed)One You Cheshire East | CheshireEast MarketPlace
OpCOURAGE – The Veterans Mental Health and Wellbeing Service – specialist care for service leavers, reservists, veterans and their families.  Midlands contact details – 0300 323 0137 / [email protected].  If you are still serving you can also call the Military Mental Health Helpline on 0800 323 444 Mental health support for veterans, service leavers and reservists – NHS (
Oxfam – the Oxfam confederation works in over 80 countries around the world. Oxfam GB is one of the 21 affiliates that make up the Oxfam confederation. They work together to overcome the injustice of poverty – 0300 200 1300 Contact us | Oxfam GB
Pancreatic Cancer Action – saving lives through early diagnosis – 0303 040 1770  Pancreatic Cancer Action | Saving lives through early diagnosis
PAPYRUS – is a national charity dedicated to the prevention of young suicide.  They provide confidential support and advice to young people struggling with thoughts of suicide, and anyone worried about a young person through their helpline – HOPELINE247. 
HOPELINE247 is a confidential support and advice service for children and young people under the age of 35 who are experiencing thoughts of suicide, or anyone concerned that a young person could be thinking about suicide.  If you are having thoughts of suicide or are concerned for a young person who might be you can contact HOPELINE247 for confidential support and practical advice – 0800 068 4141
Contact Us | Papyrus UK | Suicide Prevention Charity (
Palliative Care – 24 hr support and week-end  is just a phone call away for palliative patients and their carers.  They know how worrying and isolating it can feel to care for a loved one at home, especially when services typically only run Monday to Friday. To bridge this gap, they have introduced a new weekend palliative care service as part of their overall ‘St Luke’s at Home’ initiative.  All information is on their website.  01606 555 489 / 01606 551 246
Priority Services – Gas and Electricity – tell your supplier if you need extra support.  You could apply to be added to their priority support register (to get priority support for electricity and gas).  For example – your supplier might agree to:  move your prepayment meter if you struggle to get to it / make your call a priority when you contact them / send someone to check your meter regularly / send you bills in large print or braille, or to another person etc.  You can also get advance notice of planned power cuts. If you have a power cut you could get extra support by someone checking on you / get hot meals provided. Contact your supplier to check eligibly Tell your supplier if you need extra support – Citizens Advice
Refuge – for women and children –  domestic violence.  Need help – you can contact them free 24/7 on – 0808 2000 247  Refuge, the largest UK domestic abuse organisation for women
Samaritans – whatever you are going through, you can call them any time, from any phone – day or night – 116 123 Contact Us | Samaritans
Save the Children – they work alongside children in 115 countries, including the UK.  With global Save the Children members, their shared ambition is that by 2030 – no child dies from preventable causes before their fifth birthday / all children learn from a quality basic education / violence against children is no longer tolerated.  By providing live-saving short-term help, and pushing for deep-rooted social change, they help children take their future into their own hands.  They do everything they can to ensure that children and their families feel respected and safe – 020 7012 6400   Contact Us | Save the Children UK
School Health Hub – health visiting deals with children and young people age 0-5 years and their carers / families / they also work as part of wider 0-19 service alongside School Nursing. They work with other agencies such as Children Centre staff, GPs, Midwifes, School Nurses and Early Years settings, Voluntary and Community groups and Children’s Services – 0300 123 4058 / [email protected] / GP or school referral needed).  Example – bed wetting etc0 – 19+ School Nursing Cheshire East | CheshireEast MarketPlace
Shared Lives – is a form of support that enables people to live life to the full in their own home and community.  Cheshire East offers the following services:  Family Placement – you live with a Shared Lives carer in their own home as part of their family for a number of years.  Respite – carers can have a short break from who is being cared for (for an agreed period).  Can be for 1 night or a couple of weeks etc.  Sessional – supported for sessions of 3 hrs by a Shared Lives Carer either in their own home / carers home or out in the community.  There may be a charge for this service – 01260 375456  For 65 years and over Shared Lives (
Shelter – 0808 800 4444 or in an emergency call them on 0808 1644 6600 – they provide support and advice regarding:  homeless / private renting / evictions / benefits and money problems / repair and housing conditions / mortgage arrears and repossession / tenancy deposits / council housing issues etcHome – Shelter England
shout 85258 – is a free, confidential, anonymous text support service.  You can text them from wherever you are in the UK.  If you are struggling to cope and need to talk, their trained Shout Volunteers are there for you day or night.  They can help with:  anxiety and stress / panic attacks / depression or sadness / loneliness or isolation / suicidal thoughts / abuse / self-harm / bullying etcGet help – free, 24/7, confidential mental health text support service | Shout 85258 (
Sight Loss information line (Cheshire) – a national lottery funded project.  The aim is to provide comprehensive assistance and guidance for those living with sight loss, their families and carers – 01244 478910  
Speak up Space (chat room) – Mental Health
Tuesday- (6pm-9pm) / Wednesday- (5pm-8pm) / Thursday- (6pm-9pm) / Friday- (8pm-11pm) / Sunday (8pm-11pm)

You can chat about ANYTHING that is important to you as many times as you need.  Talk to them online by clicking the icon on their website (in the bottom right corner of your screen, which only appears when the service is open)
Home – Speak up Space
Stand Strong – reduce risks and fear of falling – free support.  (GP referral needed to Occupational Therapy).  For 65 years and over – 0808 164 3202      Stand Strong | One You Cheshire East
Talking Newspapers for the Blind – Local news for people with visual impairment or disability.  Free – 01625 435 283Talking Newspaper For The Blind | CheshireEast MarketPlace
Turn2us – is a national charity providing practical help to people who are struggling financially. Tackling Financial Insecurity Together | Turn2us
The Mix  (for under 25s)
Whether you need a quick chat or more focused support, their trained team provide help for young people aged 11-25. You can talk to them about your mental health, relationships, work life, school life, depression and any other issues all year round. Call them, email them or chat one-to-one online 4pm-11pm Monday to Friday, sign up for free counselling online or text our 24/7 crisis line.  If you’re under 25 and need help call FREE on 0808 808 4994. You can also speak to their trained helpline support on their 1:1 chat service.  The Mix will be able to connect you with a range of services to help with your query
Get Support – The Mix
The Princes Trust – their courses, resources and other support help people aged 11 to 30 to develop essential life skills, get ready for work and access job opportunities. They support young people to find work because having a job or running a business can lead to a more stable, fulfilling life – 0800 842 842 About us | Our history and people | The Prince’s Trust (
Vision Support – the sight loss information line is designated to provide assistance and guidance to those living with sight loss and their families.  They will be able to sign post to services and support within their local areas.  They can also make referrals on your behalf with appropriate permission.  Please call 01244 478910 (9-5pm Monday to Thursday or 9-4.30pm on a Friday)Home – Vision Support
Wishing Well Community Meals – freshly cooked, hot food, 2 courses.  Delivered £4.95 – 01270 256919What we do – Wishing Well Project
Wishing Well (healthy living project) – born out of a community concept to tackle health inequalities, the organisation has grown into a thriving community support system providing a wide range of health related services and activities to local people and is highly valued (eg:  laundry / ironing / gardening / cleaning / shopping / older people – clubs and educational courses / operate 8 Day Care Clubs across Cheshire East. These are open for one day per week for registered clients to enjoy a hot lunch and activities from around 10.30am – 2.30pm. Membership costs £16 per day and Wishing Well transport can be arranged at an additional cost if required) – 01270 256919Who we are – Wishing Well Project
Youngminds – they are the UK’s leading charity fighting for children and young people’s mental health. They want to see a world where no young person feels alone with their mental health, and all young people get the mental health support they need, when they need it, no matter what – 020 7089 5050 About YoungMinds | UK Mental Health Charity | YoungMinds