Appointments

On the Day Appointments

A same day appointment system is in operation for consultations with doctors. Please telephone 01270 275606 from 8.00am on the day you require an appointment. Appointments can also be booked up to four weeks in advance.

The practice offers appointments each day for ACUTE AND ONGOING problems. These appointments are offered on the day if appropriate.

Please be aware our reception staff will direct you to the most appropriate person or service for your problem. This may not be an appointment with a GP.

We have a range of other health care professionals working in the surgery including MSK First contact practitioners, Advanced nurse practitioners, Social prescribers and a Pharmacist who may be better placed to help you.

There are also a range of local outside services including a “red eye service” (urgent eyecare) or the local community minor ailments services that we may direct you to.

Please note we are not commissioned to provide a minor injuries service – this is provided locally from the Haywood Hospital Burslem, A&E at Leighton hospital or A&E at The Royal Stoke Hospital.

Direct Booking Appointments

A range of services do not require you to make a GP appointment first.

These include Talking therapies for mental health, Midwife services for new pregnancies, physiotherapy for MSK issues. Please speak to a receptionist for more info.

Urgent Appointments

The practice offers a limited number of appointments each day for urgent problems, The Reception Team will liaise with the Doctor on Call who will then triage the request.  The patient will be offered an on the day appointment or routine appointment with in 48hrs if appropriate.

Booking Online

We also accept online bookings for appointments via the Patient Access System. You will need to register to use this system first with one of our receptionists.

Telephone Advice

There may be times when your problem can be resolved with a telephone call. GPs are also happy to provide as a GP consultation advice on the telephone and in these cases the receptionist may ask for your contact details.

Cancellations

If you cannot attend an appointment for any reason, please inform us as soon as possible in order for us to give the slot to someone else.

Home Visits

Visits are made to patients who are housebound or too ill to attend the surgery. Please contact reception, if possible, before 10.30am.

Out of Hours & Emergency Services

111 is the NHS non-emergency number. It’s fast, easy and free and can help direct you to the most appropriate service. When we are shut ring 111 for all non-Emergency queries.

Call 111 and speak to a highly trained adviser, supported by healthcare professionals. They will ask you a series of questions to assess your symptoms and immediately direct you to the best medical care for you.

NHS 111 is available 24 hours a day, 365 days a year.

Calls are free from landlines and mobile phones.

In case of a life-threatening EMERGENCY, please dial 999