At Cedars Medical Centre, we are committed to providing you with the highest standard of care. To help us achieve this, we use Heide AI Scribe, a secure and advanced tool that assists our clinicians during consultations by documenting the conversation. This allows our clinicians to focus more on you and less on paperwork.

What is Heide AI Scribe?

Heide AI Scribe is a secure, artificial intelligence (AI) tool that listens to the consultation and creates accurate, summarised notes for your medical record. It is designed to support clinicians by saving time and ensuring your records are up to date. Clinicians review and approve the notes captured by Heide AI Scribe before they are added to your patient record.

How Does This Benefit You?

• Improved Interaction: By automating notetaking, Heide AI Scribe allows clinicians to focus solely on you during the consultation, ensuring you feel heard and understood.
• Accurate Documentation: The tool helps create precise, clear, and detailed medical notes for your patient record, improving the quality of your care.
• Time Efficiency: Heide AI Scribe streamlines administrative tasks, giving clinicians more time to spend with you and address your concerns.

Patient Consent and Your Privacy

Your privacy is our top priority. Heide AI Scribe is designed to comply with strict data protection regulations, including GDPR. All data is processed securely and confidentially.

• You Can Opt Out: If you prefer not to use Heide AI Scribe during your consultation, simply let us know. Your care will not be affected in any way, and your clinician will take notes manually as usual.
• No Pressure: The decision to use Heide AI Scribe is entirely yours, and we respect your choice.

How to Opt Out

If you would like to opt out of using Heide AI Scribe, please inform our reception team when booking your appointment or speak to your clinician at the start of your consultation.

How Does it work?

UK-patient-explainer-digitalDownload

Data Privacy FAQs

Data Privacy FAQDownload

Read/Download the Children’s Privacy Policy

Giving another person access to your GP online services

Did you know that you can choose to give another person access to your online services on your behalf? You don’t need to know how to use these services or have a computer yourself to give another person access.

Please note, Cedars Medical Centre only allows medical record access to those aged over 16, where consent has been given.

Who can have access?

You choose who you want to give access to. This could be your carer, partner, parent or another family member. You can also give access to more than one person. Giving access to another person is your choice. No-one can go and ask for access to your online services without your permission.

How to apply

Please ask for a Proxy form at any of our reception desk. ID, patient consent or proof of Lasting Power of Attorney will be required for over 16’s requesting record access.

Things to consider before giving another person access

• Is there any information in your records you would not like anyone to see or know about?
• Can you trust the person to keep your information safe and not share it with others or use it without your permission?
• Is anyone forcing you into sharing your online services with them or do you think someone could force you to share it with them? If so, we would advise that you do not give them access. If you have any concerns that someone has access to your online records without your permission, speak to your surgery and they can change your password or stop your online services
• How long would you like your chosen person to have access for? This can be for a short time, for example when you are suffering from a certain illness and you need support with managing your health during that time. It can also be ongoing so they can help you for a long period of time. You can discuss this with the Practice.

Giving another person access to your GP online services Booklet

Protecting your GP online record Booklet

Patient Privacy Notice

The NHS operates a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons.

Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety.

In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and circumstances leading to it.

All GP practices are required to declare the mean earnings for GPs working to deliver NHS services to patients at each practice.

The average pay for GPs working in Cedars Medical Centre in the last financial year was £59,135 before tax and National Insurance. This is for 1 full time GP and 8 part time GPs and 0 locum GPs who worked in the practice for more than six months.

Information about the General Practitioners and the practice required for disclosure under this act can be made available to the public.

All requests for such information should be made to the Practice Manager at Cedars Medical Centre in Alsager Health Centre.

The practice complies with data protection and access to medical records legislation.

Identifiable information about you will be shared with other in the following circumstances:

• To provide further medical treatment for you e.g. district nurses and hospital services
• To help you get other services e.g. from the social work department. This requires your consent.
• When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan service e.g. diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

The doctors, office staff and other health workers in this practice work to provide our patients with comprehensive medical services of the highest possible quality. Our staff will be happy to advise you on the best possible use of these services.

However, it is acknowledged that you may have a complaint or concern about the service you have received from the doctors, or any of the staff working in this practice. To ensure our continued excellent service we welcome your comments and suggestions.

Please direct your comments to the Managing Partner at Cedars Medical Centre in Alsager Health Centre.

Download our Complaints Leaflet